Act on specified commercial transactions
Company Name
kokochi inc.
Business Address
Zip code : 530-0001
Address : 1-1-1 29F Osaka Ekimae Dai-3-Bldg., 1-1-3, Umeda, Kita-ku, Osaka-shi, Osaka
This is an office. This is an office, not a store.
Representative
Hina Noguchi
Contact information
global@hinacosmetics.com
We will not be able to respond by phone.
Open: 9:00-17:00
Closed: Saturday, Sunday and national holidays
About selling price
The selling price shall be the amount indicated (indicated price/including consumption tax).
Method of payment
(1) Credit card and Debit card
Time of delivery of services or goods
Usually ships within 3 business days directly from Japan.
*It may take longer for products to arrive due to a rush of orders, traffic conditions caused by weather, etc., or congestion in transportation.
Business days are from 9:00 a.m. to 5:00 p.m. on weekdays.
Return Policy
Replacement, refund, and return of merchandise
However, if you receive a defective item or an item that is different from the one you ordered, we will exchange it for the same good item.
In the event that the number of items received is less than the number ordered, we will ship the missing items as soon as we confirm the status and inventory at the time of shipment.
In this case, please be sure to contact us within 30days (including the day of delivery) after receiving the merchandise.
The date of delivery will be counted from the date the product arrives at the address you entered as the delivery address when you placed your order.
Please note that no refunds or price reductions will be made in the case of defective products.
However, we will issue a refund for items that cannot be exchanged due to out-of-stock conditions.
Due to the nature of the product's packaging, there may be scratches, scuffs, or scuffs on the product when it arrives at the store.
Please understand that we usually do not exchange items in the above condition.
If the item is clearly damaged or defective, we may exchange it for a good item.
If you do not receive your order within 30 days from the date of shipment, please contact us using the Contact Us Form.
If you receive an item that is different from what you ordered, or if the product was damaged during shipping, please contact us.
Please contact us and we will arrange for shipment again. Please do not lose any of the items included with your order, and please keep them in a safe place until we have completed the procedure.
Returns for Customer Convenience
Generally, we do not accept returns for personal reasons. In the case of a return for the customer's convenience, the customer will be responsible for the cost of shipping and collecting the product from our company, as well as any handling fees. (This also applies to cases where the product cannot be delivered due to an unknown address, etc.)
Return Policy
Returns will not be accepted in the following cases (*Except in the case of defective products)
01. limited edition items and campaign giveaways
02. merchandise that has been in the warehouse for more than 7 days after delivery
03. merchandise that is stained or damaged due to the customer's fault
04. merchandise returned without notifying us
05. products that have been used once
06. products that have no problem with the product but have scratches, scuffs, or other minor marks or scuffs on the packaging
07. other items that we deem unacceptable for exchange in accordance with the above
If excessive returns (i.e. more than half of all orders are returned) continue, we may refuse to do business with you according to our standards.
*If you receive a defective product, we will accept returns within 7 days. Please be sure to contact us at global@hinacosmetics.com